FREE SHIPPING | 30-DAY RETURNS

FAQ + Shipping Info

How much is shipping?

Shipping is free for all items!

 

Do we offer tracking?

Yes! Click Here to track your order.

 

How long does shipping take?

Most of our items are delivered within 15 business days (Monday - Friday).

 

Where do we ship to?

For normal orders, we are shipping to locations within the United States. However, if you would like to place an international bulk order (over $100), please email us at hello@soulcharmsnyc.com and we will do our best to accommodate you.

 

I only received part of my order. Where's the rest?

Orders for multiple items may be shipped out separately to ensure a prompt delivery. Don't worry if you only receive part of your order- the other items should be arriving shortly!

 

Is our site safe & secure?

Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by leading banks around the world.

 

What forms of payment do we accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club International.

  

How do I cancel/change the details of my order?

If you want to cancel or change an order, please contact us at hello@soulcharmsnyc.com with your order number and we will do our best to see that those changes are updated.